Shipping And Returns
Processing Time All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery info@soulscentcouk.comShipping Estimates We offer various shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: 3-5 business days
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Express Shipping: 1-2 business days
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International Shipping: 7-14 business days
Please note that delivery times are estimates and may vary depending on the carrier and destination.
Shipping Confirmation and Order Tracking You will receive a shipping confirmation email with a tracking number once your order has shipped. Please use the tracking number to check the status of your shipment.
Customs, Duties, and Taxes Soul Scent Co. UK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Returns Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your order within 30 days of the purchase date for a full refund or exchange, subject to the conditions below:
Eligibility for Returns
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Items must be unused, undamaged, and in their original packaging.
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A receipt or proof of purchase is required for all returns.
Return Process To initiate a return, please contact us at info@soulscent.co.uk. We will provide you with instructions on how to return your item. Please do not send your purchase back to the manufacturer.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges If you need to exchange an item for a different product, please contact us at info@soulscentcouk.com We will provide you with instructions on how to return your item and process the exchange.
Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us If you have any questions about our Shipping and Returns Policy, please contact us at info@soulscentcouk.com